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Prime Enrollees , South Air Force
Customer Service

  2009 2010 2011 Trend
Benchmark 82 82 81 -1
US MHS 81 81 80 -1
AIR FORCE 81 80 78 -3
SOUTH 82 82 79 -3
South Air Force 80 82 78 -2
14th Med Grp-Columbus 87 91 86 -1
17th Med Grp-Goodfellow *** 88 84 ***
19th Medical Group-Little Rock 69 79 83 14
1st Spec Ops Med Grp-Hurlburt 73 80 83 10
20th Med Grp-Shaw 81 85 81 1
23rd Med Grp-Moody *** *** *** ***
2nd Med Grp-Barksdale 69 76 66 -3
325th Med Grp-Tyndall 79 73 84 5
359th Med Grp-Randolph 80 80 79 -1
42nd Medical Group-Maxwell 81 77 68 -13
45th Med Grp-Patrick 92 84 83 -10
59th Med Wing-Lackland 67 91 78 11
628th Med Grp-Charleston *** *** *** ***
6th Med Grp-MacDill 79 82 86 6
72nd Med Grp-Tinker 84 81 79 -5
78th Med Grp-Robins 84 86 80 -4
7th Med Grp-Dyess 90 82 82 -8
81st Med Grp-Keesler *** 72 71 ***
82nd Med Grp-Sheppard 82 70 73 -9
96th Med Grp-Eglin 85 89 73 -13
South Region-Air force *** 79 85 ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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