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Prime Enrollees , West Army
2011 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 84 85 93 81 86 56 71 79 78 92 78
US MHS 76 76 89 80 87 65 59 71 73 90 80
ARMY 72 73 89 76 84 64 55 69 70 90 79
WEST 75 75 89 80 90 64 58 69 72 90 81
West Army 69 71 87 77 89 64 55 64 70 89 78
Bassett ACH-Ft. Wainwright 59 64 90 *** *** 62 50 74 60 88 80
Evans ACH-Ft. Carson 72 83 82 76 88 63 58 58 80 90 78
Irwin ACH-Ft. Riley 76 69 89 71 87 62 53 71 76 86 83
L. Wood ACH-Ft. Leonard Wood 81 72 89 82 82 64 58 67 68 91 79
Madigan AMC-Ft. Lewis 66 72 88 86 89 63 56 63 74 87 73
Munson AHC-Ft. Leavenworth 78 80 90 80 93 68 60 75 68 94 83
R W Bliss AHC-Ft. Huachuca 77 79 93 76 84 65 56 82 83 91 82
Tripler AMC-Ft. Shafter 71 74 91 72 93 69 57 69 66 89 77
Weed ACH-Ft. Irwin 66 72 86 84 71 63 56 66 66 89 77
William Beaumont AMC-Ft. Bliss 68 67 86 71 91 60 51 54 58 89 78
Source: 2011 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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