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Prime Enrollees , West Navy Customer Service Courteous Customer Service |
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| 2009 | 2010 | 2011 | Trend | |
| Benchmark | 89 | 90 | 89 | 0 |
| US MHS | 89 | 88 | 87 | -2 |
| NAVY | 86 | 83 | 83 | -3 |
| WEST | 90 | 89 | 87 | -3 |
| West Navy | 87 | 84 | 86 | -1 |
| NBHC NAS North Island | 71 | 80 | 78 | 7 |
| NBHC NTC San Diego | 93 | 85 | 81 | -12 |
| NBHC Port Hueneme | 85 | 88 | 92 | 7 |
| NH Bremerton | 79 | 84 | 85 | 6 |
| NH Camp Pendleton | 90 | 80 | 95 | 4 |
| NH LeMoore | 89 | 90 | 99 | 10 |
| NH Oak Harbor | 80 | 90 | 94 | 14 |
| NH Twentynine Palms | *** | 77 | 90 | *** |
| NHC Hawaii | 87 | 88 | 82 | -4 |
| NMC San Diego | 90 | 92 | 81 | -9 |
| TRICARE Outpatient-Chula Vista | *** | 90 | 80 | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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