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Prime Enrollees , West Air Force
2011 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 84 85 93 81 86 56 71 79 78 92 78
US MHS 76 76 89 80 87 65 59 71 73 90 80
AIR FORCE 76 71 88 78 87 64 55 67 73 90 83
WEST 75 75 89 80 90 64 58 69 72 90 81
West Air Force 77 71 89 78 90 64 56 66 74 89 83
10th Med Group-USAF Academy CO 78 69 92 79 89 66 59 68 77 88 81
15th Med Grp-Hickam 81 71 91 *** *** 58 56 60 64 93 79
21st Med Grp-Peterson 68 63 82 79 89 57 44 55 78 87 80
30th Med Grp-Vandenberg 77 64 91 81 90 68 57 68 77 88 83
341st Med Grp-Malmstrom 78 68 81 84 93 63 53 59 75 89 81
355th Med Grp-Davis Monthan 84 73 89 83 89 68 56 69 74 90 86
366th Med Grp-Mountain Home 83 80 91 84 89 68 58 67 74 91 85
377th Med Grp-Kirtland 73 66 81 76 90 65 50 52 75 87 84
3rd Med Grp-Elmendorf 76 73 88 63 91 63 54 69 70 90 81
509th Med Grp-Whiteman 81 64 90 80 90 67 55 64 75 90 84
55th Med Grp-Offutt 77 78 92 78 91 61 56 70 75 85 85
56th Med Grp-Luke 76 75 88 82 94 67 58 64 71 89 85
5th Med Grp-Minot 76 66 93 83 96 62 50 68 65 90 78
60th Med Grp-Travis 71 78 86 68 81 68 63 67 68 91 82
61st Med Group-Los Angeles 72 72 81 77 90 60 48 60 69 92 75
75th Med Grp-Hill 81 80 88 83 92 69 65 68 79 87 80
90th Med Grp-F.E. Warren 83 76 89 74 93 66 62 72 78 92 77
92nd Med Grp-Fairchild 82 78 88 82 92 66 56 64 74 90 74
95th Med Grp-Edwards 81 66 92 74 87 71 62 76 67 91 85
99th Med Grp-O'Callaghan Hosp 74 62 91 72 88 62 52 70 75 90 84
West Region-Air force 78 71 89 84 91 63 53 65 79 91 82
Source: 2011 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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