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Prime Enrollees , West Air Force Customer Service Getting Information |
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| 2009 | 2010 | 2011 | Trend | |
| Benchmark | 74 | 74 | 74 | -1 |
| US MHS | 73 | 74 | 73 | 0 |
| AIR FORCE | 74 | 73 | 70 | -5 |
| WEST | 74 | 74 | 73 | -1 |
| West Air Force | 77 | 73 | 70 | -7 |
| 10th Med Group-USAF Academy CO | 73 | 78 | 71 | -2 |
| 15th Med Grp-Hickam | *** | *** | *** | *** |
| 21st Med Grp-Peterson | 73 | 69 | 68 | -5 |
| 30th Med Grp-Vandenberg | 84 | 85 | 74 | -10 |
| 341st Med Grp-Malmstrom | 88 | 68 | 75 | -12 |
| 355th Med Grp-Davis Monthan | 77 | 80 | 73 | -4 |
| 366th Med Grp-Mountain Home | *** | 80 | 74 | *** |
| 377th Med Grp-Kirtland | 72 | 62 | 67 | -4 |
| 3rd Med Grp-Elmendorf | 82 | 63 | 54 | -28 |
| 509th Med Grp-Whiteman | 92 | 70 | 75 | -17 |
| 55th Med Grp-Offutt | 72 | 72 | 70 | -2 |
| 56th Med Grp-Luke | 91 | 78 | 76 | -15 |
| 5th Med Grp-Minot | *** | 79 | 74 | *** |
| 60th Med Grp-Travis | 64 | 87 | 57 | -7 |
| 61st Med Group-Los Angeles | 71 | 71 | 73 | 2 |
| 75th Med Grp-Hill | 88 | 84 | 79 | -9 |
| 90th Med Grp-F.E. Warren | *** | 73 | 63 | *** |
| 92nd Med Grp-Fairchild | 67 | 80 | 73 | 6 |
| 95th Med Grp-Edwards | 74 | 81 | 63 | -12 |
| 99th Med Grp-O'Callaghan Hosp | 79 | 79 | 67 | -12 |
| West Region-Air force | 87 | 73 | 75 | -12 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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