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Prime Enrollees , Overseas Europe Customer Service Courteous Customer Service |
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| 2009 | 2010 | 2011 | Trend | |
| Benchmark | 89 | 90 | 89 | 0 |
| US MHS | 89 | 88 | 87 | -2 |
| OVERSEAS | 85 | 88 | 83 | -1 |
| Overseas Europe | 85 | 90 | 81 | -3 |
| 31st Med Grp-Aviano | *** | *** | *** | *** |
| 48th Med Grp-Lakenheath | *** | 98 | 81 | *** |
| 52nd Med Group-Spangdahlem | 87 | 93 | 87 | 0 |
| 86th Medical Group-Ramstein | *** | 91 | 79 | *** |
| Bavaria Meddac | *** | *** | *** | *** |
| Europe-Navy | *** | *** | *** | *** |
| Heidelberg Meddac | *** | 77 | 80 | *** |
| Landstuhl Regional Medcen | *** | 91 | 81 | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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