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Prime Enrollees , Overseas Pacific
2011 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 84 85 93 81 86 56 71 79 78 92 78
US MHS 76 76 89 80 87 65 59 71 73 90 80
OVERSEAS 70 74 88 73 82 62 53 67 69 91 83
Overseas Pacific 68 73 90 76 87 60 52 64 68 90 85
18th Med Grp-Kadena AB 67 67 87 *** *** 60 49 66 78 91 90
374th Med Grp-Yokota AB 77 77 96 *** *** 59 55 72 71 91 87
51st Med Grp-Osan AB 70 84 *** *** *** 59 58 68 *** 94 88
Brian Allgood ACH-Seoul 58 69 97 *** *** 56 53 67 57 95 85
NH Guam-Agana 78 76 86 *** *** 61 49 59 82 92 79
NH Okinawa 65 67 87 *** *** 48 41 58 55 86 88
NH Yokosuka 70 74 92 *** *** 67 55 65 77 90 77
Pacific-Air force 70 76 89 *** *** 69 58 64 70 86 84
Source: 2011 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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