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Prime Enrollees , North Navy
2011 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 84 85 93 81 86 56 71 79 78 92 78
US MHS 76 76 89 80 87 65 59 71 73 90 80
NAVY 72 74 88 77 88 60 54 69 70 90 80
NORTH 74 76 89 80 85 63 59 71 72 90 79
North Navy 71 74 86 76 86 58 56 67 70 90 79
FHCC-Formerly NHC Great Lakes 78 79 81 80 90 59 47 59 65 91 81
NBHC Little Creek 68 68 87 86 80 66 56 73 69 88 78
NBHC Navsta Sewells 70 66 87 74 81 54 51 59 75 93 80
NBHC Oceana 68 67 87 74 92 52 48 69 70 92 80
NH Camp Lejeune 73 81 84 78 95 58 53 67 72 88 76
NHC Annapolis 74 75 95 77 91 63 47 75 63 91 79
NHC Cherry Point 68 74 86 65 78 61 56 70 69 88 81
NHC Patuxent River 72 69 94 81 88 61 59 71 71 93 77
NHC Quantico 72 76 92 79 85 50 50 66 69 91 74
NMC Portsmouth 74 75 88 74 85 62 61 70 79 86 81
Naval Hlth Clinic New England 82 79 90 81 90 65 60 65 66 94 81
Walter Reed Natl Mil Med Cntr 71 78 86 80 89 65 61 71 74 92 90
Source: 2011 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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