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Prime Enrollees , North Navy Customer Service Courteous Customer Service |
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| 2009 | 2010 | 2011 | Trend | |
| Benchmark | 89 | 90 | 89 | 0 |
| US MHS | 89 | 88 | 87 | -2 |
| NAVY | 86 | 83 | 83 | -3 |
| NORTH | 86 | 86 | 87 | 1 |
| North Navy | 84 | 81 | 82 | -2 |
| FHCC-Formerly NHC Great Lakes | 73 | 81 | 80 | 7 |
| NBHC Little Creek | 70 | 82 | 95 | 25 |
| NBHC Navsta Sewells | 78 | 86 | 79 | 1 |
| NBHC Oceana | 88 | 84 | 84 | -5 |
| NH Camp Lejeune | 92 | 83 | 88 | -4 |
| NHC Annapolis | *** | 79 | 81 | *** |
| NHC Cherry Point | *** | 94 | 69 | *** |
| NHC Patuxent River | 94 | 84 | 84 | -10 |
| NHC Quantico | 88 | 68 | 80 | -7 |
| NMC Portsmouth | 84 | 84 | 77 | -7 |
| Naval Hlth Clinic New England | 84 | 90 | 89 | 5 |
| Walter Reed Natl Mil Med Cntr | 96 | 92 | 86 | -10 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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