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Prime Enrollees , North Air Force Customer Service Courteous Customer Service |
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| 2009 | 2010 | 2011 | Trend | |
| Benchmark | 89 | 90 | 89 | 0 |
| US MHS | 89 | 88 | 87 | -2 |
| AIR FORCE | 88 | 88 | 87 | -1 |
| NORTH | 86 | 86 | 87 | 1 |
| North Air Force | 86 | 87 | 88 | 2 |
| 375th Med Grp-Scott | 94 | 84 | 94 | 0 |
| 633rd Med Grp Langley-Eustis | 76 | 80 | 85 | 9 |
| 66th Med Grp-Hanscom | 89 | 86 | 92 | 3 |
| 779th Med Grp-Andrews | 88 | 85 | 92 | 4 |
| 87th Med Grp-McGuire | *** | 97 | 93 | *** |
| 88th Med Grp-Wright-Patterson | 97 | 93 | 86 | -10 |
| North Region-Air force | *** | 79 | 84 | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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