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Enrollees with Military PCM , All Regions
How Well Doctors Communicate

Listens Carefully
  2009 2010 2011 Trend
Benchmark 93 93 93 0
US MHS 88 88 87 -1
ARMY 89 88 87 -2
NAVY 89 87 87 -2
AIR FORCE 87 86 87 0
OTHER 92 93 90 -2
NORTH 88 88 86 -2
North Army 88 87 85 -3
North Navy 88 87 84 -4
North Air Force 86 87 88 1
North Other 93 93 91 -2
SOUTH 89 88 88 -1
South Army 90 88 91 0
South Navy 89 87 85 -4
South Air Force 87 87 86 -1
South Other 93 91 89 -4
WEST 88 88 87 -1
West Army 87 89 84 -2
West Navy 90 86 90 0
West Air Force 88 86 87 -1
West Other 90 96 92 2
OVERSEAS 90 87 88 -3
Overseas Europe 90 87 87 -4
Overseas Pacific 90 86 90 0
Overseas Latin America 97 82 *** ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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