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Enrollees with Military PCM , All Regions Customer Service 2011 |
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| Getting Information | Courteous Customer Service | |
| Benchmark | 74 | 89 |
| US MHS | 70 | 85 |
| ARMY | 67 | 84 |
| NAVY | 70 | 83 |
| AIR FORCE | 70 | 87 |
| OTHER | 78 | 90 |
| NORTH | 70 | 86 |
| North Army | 69 | 86 |
| North Navy | 69 | 82 |
| North Air Force | 70 | 87 |
| North Other | 79 | 92 |
| SOUTH | 69 | 85 |
| South Army | 64 | 84 |
| South Navy | 72 | 80 |
| South Air Force | 70 | 87 |
| South Other | 78 | 89 |
| WEST | 70 | 86 |
| West Army | 69 | 84 |
| West Navy | 70 | 85 |
| West Air Force | 70 | 87 |
| West Other | 77 | 90 |
| OVERSEAS | 63 | 83 |
| Overseas Europe | 61 | 81 |
| Overseas Pacific | 63 | 86 |
| Overseas Latin America | *** | *** |
| Source: 2011 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||
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