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Enrollees with Military PCM , All Regions Customer Service |
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| 2009 | 2010 | 2011 | Trend | |
| Benchmark | 82 | 82 | 81 | -1 |
| US MHS | 79 | 78 | 78 | -1 |
| ARMY | 79 | 79 | 76 | -3 |
| NAVY | 76 | 76 | 76 | 0 |
| AIR FORCE | 81 | 79 | 78 | -3 |
| OTHER | 81 | 78 | 84 | 3 |
| NORTH | 75 | 77 | 78 | 3 |
| North Army | 75 | 80 | 78 | 3 |
| North Navy | 73 | 74 | 75 | 2 |
| North Air Force | 79 | 78 | 79 | 0 |
| North Other | 80 | 76 | 85 | 5 |
| SOUTH | 81 | 79 | 77 | -4 |
| South Army | 84 | 77 | 74 | -10 |
| South Navy | 79 | 83 | 76 | -3 |
| South Air Force | 79 | 81 | 79 | 0 |
| South Other | 83 | 77 | 83 | 0 |
| WEST | 81 | 79 | 78 | -3 |
| West Army | 80 | 80 | 76 | -4 |
| West Navy | 78 | 76 | 78 | 0 |
| West Air Force | 84 | 79 | 79 | -5 |
| West Other | 81 | 82 | 84 | 3 |
| OVERSEAS | 79 | 79 | 73 | -6 |
| Overseas Europe | 79 | 81 | 71 | -8 |
| Overseas Pacific | 77 | 74 | 75 | -2 |
| Overseas Latin America | *** | *** | *** | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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