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Enrollees with Military PCM , South Navy
2011 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 84 85 93 81 86 56 71 79 78 92 78
US MHS 73 73 88 78 86 62 54 68 71 90 81
NAVY 71 73 88 76 87 60 53 69 70 90 80
SOUTH 76 74 89 77 85 64 55 70 71 90 81
South Navy 78 79 86 76 86 63 54 72 72 91 80
NBHC Mayport 83 80 90 85 93 72 66 75 77 90 81
NH Beaufort 83 84 98 81 87 69 57 79 66 87 79
NH Jacksonville 77 83 90 72 87 60 57 74 70 91 80
NH Pensacola 78 75 78 72 80 63 51 68 74 93 78
NHC Corpus Christi 76 74 89 82 89 61 50 75 76 91 77
Naval Health Clinic Charleston 73 84 84 *** *** 59 39 63 65 86 83
Source: 2011 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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