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Enrollees with Military PCM , South Navy 2011 Composite Scores |
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| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors | |||||||
| Getting Needed Care | Getting Care Quickly | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors | |
| Benchmark | 84 | 85 | 93 | 81 | 86 | 56 | 71 | 79 | 78 | 92 | 78 |
| US MHS | 73 | 73 | 88 | 78 | 86 | 62 | 54 | 68 | 71 | 90 | 81 |
| NAVY | 71 | 73 | 88 | 76 | 87 | 60 | 53 | 69 | 70 | 90 | 80 |
| SOUTH | 76 | 74 | 89 | 77 | 85 | 64 | 55 | 70 | 71 | 90 | 81 |
| South Navy | 78 | 79 | 86 | 76 | 86 | 63 | 54 | 72 | 72 | 91 | 80 |
| NBHC Mayport | 83 | 80 | 90 | 85 | 93 | 72 | 66 | 75 | 77 | 90 | 81 |
| NH Beaufort | 83 | 84 | 98 | 81 | 87 | 69 | 57 | 79 | 66 | 87 | 79 |
| NH Jacksonville | 77 | 83 | 90 | 72 | 87 | 60 | 57 | 74 | 70 | 91 | 80 |
| NH Pensacola | 78 | 75 | 78 | 72 | 80 | 63 | 51 | 68 | 74 | 93 | 78 |
| NHC Corpus Christi | 76 | 74 | 89 | 82 | 89 | 61 | 50 | 75 | 76 | 91 | 77 |
| Naval Health Clinic Charleston | 73 | 84 | 84 | *** | *** | 59 | 39 | 63 | 65 | 86 | 83 |
| Source: 2011 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page | |||||||||||
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