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Enrollees with Military PCM , South Air Force Customer Service Courteous Customer Service |
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| 2009 | 2010 | 2011 | Trend | |
| Benchmark | 89 | 90 | 89 | 0 |
| US MHS | 86 | 86 | 85 | -1 |
| AIR FORCE | 88 | 87 | 87 | -1 |
| SOUTH | 88 | 86 | 85 | -3 |
| South Air Force | 87 | 89 | 87 | 1 |
| 14th Med Grp-Columbus | 94 | 99 | 96 | 2 |
| 17th Med Grp-Goodfellow | *** | 91 | 91 | *** |
| 19th Medical Group-Little Rock | 76 | 92 | 89 | 13 |
| 1st Spec Ops Med Grp-Hurlburt | 79 | 87 | 90 | 11 |
| 20th Med Grp-Shaw | 91 | 94 | 86 | -5 |
| 23rd Med Grp-Moody | *** | *** | *** | *** |
| 2nd Med Grp-Barksdale | 76 | 78 | 71 | -5 |
| 325th Med Grp-Tyndall | 86 | 80 | 88 | 2 |
| 359th Med Grp-Randolph | 94 | 88 | 86 | -8 |
| 42nd Medical Group-Maxwell | 86 | 90 | 76 | -10 |
| 45th Med Grp-Patrick | 99 | 90 | 90 | -9 |
| 59th Med Wing-Lackland | 70 | *** | 91 | 21 |
| 628th Med Grp-Charleston | *** | *** | *** | *** |
| 6th Med Grp-MacDill | 86 | 87 | 91 | 5 |
| 72nd Med Grp-Tinker | 91 | 92 | 83 | -7 |
| 78th Med Grp-Robins | 89 | 88 | 89 | 0 |
| 7th Med Grp-Dyess | 97 | 86 | 91 | -6 |
| 81st Med Grp-Keesler | *** | 88 | 98 | *** |
| 82nd Med Grp-Sheppard | 90 | 83 | 81 | -9 |
| 96th Med Grp-Eglin | 96 | 97 | 80 | -16 |
| South Region-Air force | *** | 85 | 90 | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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