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Enrollees with Military PCM , South Other
Customer Service
2011
  Getting Information Courteous Customer Service
Benchmark 74 89
US MHS 70 85
OTHER 78 90
SOUTH 69 85
South Other 78 89
Out of Catchment South Region 76 89
Source: 2011 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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