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Enrollees with Military PCM , West Army Customer Service Courteous Customer Service |
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| 2009 | 2010 | 2011 | Trend | |
| Benchmark | 89 | 90 | 89 | 0 |
| US MHS | 86 | 86 | 85 | -1 |
| ARMY | 85 | 87 | 84 | -1 |
| WEST | 88 | 87 | 86 | -3 |
| West Army | 88 | 89 | 84 | -4 |
| Bassett ACH-Ft. Wainwright | *** | 78 | *** | *** |
| Evans ACH-Ft. Carson | 95 | *** | *** | *** |
| Irwin ACH-Ft. Riley | 81 | 94 | 78 | -4 |
| L. Wood ACH-Ft. Leonard Wood | *** | 79 | *** | *** |
| Madigan AMC-Ft. Lewis | 87 | 96 | 89 | 2 |
| Munson AHC-Ft. Leavenworth | 96 | 91 | 82 | -14 |
| R W Bliss AHC-Ft. Huachuca | 96 | 83 | 89 | -8 |
| Tripler AMC-Ft. Shafter | *** | *** | *** | *** |
| Weed ACH-Ft. Irwin | *** | 97 | 87 | *** |
| William Beaumont AMC-Ft. Bliss | *** | 88 | 78 | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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