Enrollees with Military PCM , 2011 Composite Scores, West Navy


Enrollees with Military PCM , West Navy 2011 Composite Scores
	Ease of Access		Communication and Customer Service			Ratings				Prevention	Healthy Behaviors
	Getting Needed Care	Getting Care Quickly	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care	Healthy Behaviors
Benchmark	84	85	93	81	86	56	71	79	78	92	78
US MHS	73	73	88	78	86	62	54	68	71	90	81
NAVY	71	73	88	76	87	60	53	69	70	90	80
WEST	73	71	88	78	89	62	54	67	71	89	81
West Navy	70	70	90	78	90	61	52	70	69	90	81
NBHC NAS North Island	71	76	87	72	92	63	54	66	78	91	83
NBHC NTC San Diego	70	76	88	65	79	65	59	71	70	91	82
NBHC Port Hueneme	79	70	91	87	89	66	56	75	71	91	81
NH Bremerton	75	74	91	71	87	64	56	70	74	91	83
NH Camp Pendleton	68	74	90	85	92	58	49	63	60	92	80
NH LeMoore	73	69	89	87	90	62	56	64	69	91	80
NH Oak Harbor	68	73	91	75	88	65	60	71	70	89	82
NH Twentynine Palms	64	66	92	84	97	57	39	70	60	86	76
NHC Hawaii	76	74	86	71	85	62	54	66	78	90	81
NMC San Diego	68	64	92	73	*******	63	54	80	71	89	85
TRICARE Outpatient-Chula Vista	76	68	86	73	*******	68	54	66	68	92	84
Source: 2011 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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