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Enrollees with Military PCM , West Navy Customer Service Courteous Customer Service |
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| 2009 | 2010 | 2011 | Trend | |
| Benchmark | 89 | 90 | 89 | 0 |
| US MHS | 86 | 86 | 85 | -1 |
| NAVY | 85 | 84 | 83 | -3 |
| WEST | 88 | 87 | 86 | -3 |
| West Navy | 86 | 84 | 85 | -1 |
| NBHC NAS North Island | 71 | 80 | 78 | 7 |
| NBHC NTC San Diego | 93 | 85 | 80 | -13 |
| NBHC Port Hueneme | 85 | 86 | 91 | 7 |
| NH Bremerton | 78 | 86 | 79 | 1 |
| NH Camp Pendleton | 87 | 82 | 93 | 6 |
| NH LeMoore | 88 | 81 | 97 | 9 |
| NH Oak Harbor | *** | 89 | 89 | *** |
| NH Twentynine Palms | *** | 73 | 89 | *** |
| NHC Hawaii | 86 | 86 | 82 | -4 |
| NMC San Diego | 86 | 86 | 77 | -9 |
| TRICARE Outpatient-Chula Vista | *** | 89 | 79 | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users | ||||