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Enrollees with Military PCM , West Air Force
How Well Doctors Communicate

Shows Respect
  2009 2010 2011 Trend
Benchmark 94 94 94 0
US MHS 91 90 90 -1
AIR FORCE 90 88 89 -1
WEST 91 89 90 -1
West Air Force 90 87 90 -1
10th Med Group-USAF Academy CO 88 89 92 4
15th Med Grp-Hickam 86 88 90 4
21st Med Grp-Peterson 86 83 82 -4
30th Med Grp-Vandenberg 91 95 92 2
341st Med Grp-Malmstrom 90 89 84 -6
355th Med Grp-Davis Monthan 87 89 91 4
366th Med Grp-Mountain Home 99 90 92 -8
377th Med Grp-Kirtland 79 83 84 6
3rd Med Grp-Elmendorf 94 84 91 -3
509th Med Grp-Whiteman 93 94 91 -1
55th Med Grp-Offutt 96 90 92 -4
56th Med Grp-Luke 89 89 88 -1
5th Med Grp-Minot 87 89 96 9
60th Med Grp-Travis 92 88 91 -1
61st Med Group-Los Angeles 93 83 86 -8
75th Med Grp-Hill 94 94 87 -7
90th Med Grp-F.E. Warren 95 87 87 -9
92nd Med Grp-Fairchild 92 96 86 -6
95th Med Grp-Edwards 86 92 91 5
99th Med Grp-O'Callaghan Hosp 93 85 92 -2
West Region-Air force 92 80 90 -1
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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