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Enrollees with Military PCM , West Air Force Customer Service |
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| 2009 | 2010 | 2011 | Trend | |
| Benchmark | 82 | 82 | 81 | -1 |
| US MHS | 79 | 78 | 78 | -1 |
| AIR FORCE | 81 | 79 | 78 | -3 |
| WEST | 81 | 79 | 78 | -3 |
| West Air Force | 84 | 79 | 79 | -5 |
| 10th Med Group-USAF Academy CO | 80 | 86 | 78 | -1 |
| 15th Med Grp-Hickam | *** | *** | *** | *** |
| 21st Med Grp-Peterson | 80 | 78 | 79 | -1 |
| 30th Med Grp-Vandenberg | 86 | 89 | 80 | -5 |
| 341st Med Grp-Malmstrom | 90 | 77 | 84 | -6 |
| 355th Med Grp-Davis Monthan | 83 | 84 | 82 | -1 |
| 366th Med Grp-Mountain Home | *** | 77 | 87 | *** |
| 377th Med Grp-Kirtland | 78 | 70 | 76 | -2 |
| 3rd Med Grp-Elmendorf | 87 | 75 | 69 | -18 |
| 509th Med Grp-Whiteman | 93 | 76 | 80 | -13 |
| 55th Med Grp-Offutt | 82 | 76 | 75 | -7 |
| 56th Med Grp-Luke | 88 | 81 | 81 | -7 |
| 5th Med Grp-Minot | *** | 81 | 82 | *** |
| 60th Med Grp-Travis | 77 | 83 | 71 | -6 |
| 61st Med Group-Los Angeles | 78 | 80 | 77 | -1 |
| 75th Med Grp-Hill | 94 | 87 | 83 | -11 |
| 90th Med Grp-F.E. Warren | *** | 78 | 73 | *** |
| 92nd Med Grp-Fairchild | 77 | 83 | 81 | 4 |
| 95th Med Grp-Edwards | 81 | 85 | 73 | -8 |
| 99th Med Grp-O'Callaghan Hosp | *** | 81 | 76 | *** |
| West Region-Air force | 89 | 78 | 84 | -6 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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