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Enrollees with Military PCM , West Air Force Customer Service Getting Information |
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| 2009 | 2010 | 2011 | Trend | |
| Benchmark | 74 | 74 | 74 | -1 |
| US MHS | 71 | 71 | 70 | -1 |
| AIR FORCE | 74 | 72 | 70 | -4 |
| WEST | 73 | 71 | 70 | -3 |
| West Air Force | 77 | 72 | 70 | -7 |
| 10th Med Group-USAF Academy CO | 72 | 78 | 70 | -2 |
| 15th Med Grp-Hickam | *** | *** | *** | *** |
| 21st Med Grp-Peterson | 72 | 68 | 68 | -4 |
| 30th Med Grp-Vandenberg | 84 | 83 | 73 | -11 |
| 341st Med Grp-Malmstrom | 87 | 69 | 75 | -11 |
| 355th Med Grp-Davis Monthan | 77 | 79 | 73 | -4 |
| 366th Med Grp-Mountain Home | *** | 66 | 84 | *** |
| 377th Med Grp-Kirtland | 72 | 62 | 68 | -4 |
| 3rd Med Grp-Elmendorf | 78 | 66 | 61 | -17 |
| 509th Med Grp-Whiteman | 92 | 69 | 75 | -17 |
| 55th Med Grp-Offutt | 72 | 71 | 67 | -5 |
| 56th Med Grp-Luke | 91 | 77 | 75 | -16 |
| 5th Med Grp-Minot | *** | 79 | 74 | *** |
| 60th Med Grp-Travis | 65 | 75 | 58 | -8 |
| 61st Med Group-Los Angeles | 71 | 70 | 72 | 1 |
| 75th Med Grp-Hill | 87 | 84 | 78 | -9 |
| 90th Med Grp-F.E. Warren | *** | 72 | 62 | *** |
| 92nd Med Grp-Fairchild | 66 | 79 | 72 | 6 |
| 95th Med Grp-Edwards | 74 | 81 | 62 | -13 |
| 99th Med Grp-O'Callaghan Hosp | *** | 74 | 70 | *** |
| West Region-Air force | 86 | 73 | 76 | -11 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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