Enrollees with Military PCM , 2011 Composite Scores, West Other


Enrollees with Military PCM , West Other 2011 Composite Scores
	Ease of Access		Communication and Customer Service			Ratings				Prevention	Healthy Behaviors
	Getting Needed Care	Getting Care Quickly	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care	Healthy Behaviors
Benchmark	84	85	93	81	86	56	71	79	78	92	78
US MHS	73	73	88	78	86	62	54	68	71	90	81
OTHER	79	82	92	84	87	60	61	78	73	92	85
WEST	73	71	88	78	89	62	54	67	71	89	81
West Other	82	82	94	84	89	59	60	79	70	92	88
Out of Catchment West Region	78	81	92	85	93	57	63	78	72	90	85
West Region-Other	85	79	94	87	*******	59	46	70	65	93	87
Source: 2011 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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