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Enrollees with Military PCM , West Other Customer Service 2011 |
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| Getting Information | Courteous Customer Service | |
| Benchmark | 74 | 89 |
| US MHS | 70 | 85 |
| OTHER | 78 | 90 |
| WEST | 70 | 86 |
| West Other | 77 | 90 |
| Out of Catchment West Region | 80 | 90 |
| West Region-Other | 82 | 93 |
| Source: 2011 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||
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