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Enrollees with Military PCM , West Other
Customer Service

  2009 2010 2011 Trend
Benchmark 82 82 81 -1
US MHS 79 78 78 -1
OTHER 81 78 84 3
WEST 81 79 78 -3
West Other 81 82 84 3
Out of Catchment West Region 83 79 85 2
West Region-Other *** *** 87 ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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