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Enrollees with Military PCM , West Other Claims Processing Claims Handled in a Reasonable Time |
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| 2009 | 2010 | 2011 | Trend | |
| Benchmark | 85 | 85 | 85 | 0 |
| US MHS | 84 | 85 | 85 | 1 |
| OTHER | 81 | 83 | 87 | 5 |
| WEST | 87 | 88 | 89 | 2 |
| West Other | 84 | 85 | 87 | 3 |
| Out of Catchment West Region | 83 | 86 | 91 | 8 |
| West Region-Other | 92 | *** | *** | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users | ||||