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Enrollees with Military PCM , Overseas Europe Claims Processing Claims Handled in a Reasonable Time |
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| 2009 | 2010 | 2011 | Trend | |
| Benchmark | 85 | 85 | 85 | 0 |
| US MHS | 84 | 85 | 85 | 1 |
| OVERSEAS | 79 | 80 | 77 | -2 |
| Overseas Europe | 82 | 80 | 74 | -8 |
| 31st Med Grp-Aviano | *** | *** | *** | *** |
| 48th Med Grp-Lakenheath | 79 | 79 | 70 | -9 |
| 52nd Med Group-Spangdahlem | 87 | 81 | 78 | -9 |
| 86th Medical Group-Ramstein | *** | 79 | 77 | *** |
| Bavaria Meddac | 89 | 86 | 74 | -15 |
| Europe-Navy | *** | *** | *** | *** |
| Heidelberg Meddac | 78 | 68 | 68 | -10 |
| Landstuhl Regional Medcen | 77 | 78 | 73 | -4 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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