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Enrollees with Military PCM , Overseas Pacific
2011 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 84 85 93 81 86 56 71 79 78 92 78
US MHS 73 73 88 78 86 62 54 68 71 90 81
OVERSEAS 70 74 89 73 80 61 52 67 69 91 84
Overseas Pacific 68 72 91 75 88 60 52 65 68 91 85
18th Med Grp-Kadena AB 66 66 87 *** *** 60 49 66 78 90 90
374th Med Grp-Yokota AB 75 77 95 *** *** 58 55 72 70 91 86
51st Med Grp-Osan AB *** 86 *** *** *** 59 59 69 *** 94 86
Brian Allgood ACH-Seoul 57 69 *** *** *** 56 52 68 55 95 86
NH Guam-Agana 75 75 85 *** *** 61 49 62 82 93 79
NH Okinawa 65 67 87 *** *** 49 42 61 55 86 87
NH Yokosuka 70 74 94 *** *** 67 54 66 77 90 79
Pacific-Air force 70 75 88 *** *** 69 57 64 70 86 84
Source: 2011 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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