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Enrollees with Military PCM , North Army Customer Service Courteous Customer Service |
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| 2009 | 2010 | 2011 | Trend | |
| Benchmark | 89 | 90 | 89 | 0 |
| US MHS | 86 | 86 | 85 | -1 |
| ARMY | 85 | 87 | 84 | -1 |
| NORTH | 84 | 85 | 86 | 2 |
| North Army | 81 | 89 | 86 | 5 |
| Blanchfield ACH-Ft. Campbell | *** | *** | *** | *** |
| Ft Belvoir Community Hosp-FBCH | 76 | 93 | 91 | 15 |
| Guthrie AHC-Ft. Drum | *** | *** | *** | *** |
| Ireland ACH-Ft. Knox | 85 | 87 | 78 | -7 |
| Keller ACH-West Point | *** | 73 | 88 | *** |
| Kenner AHC-Ft. Lee | 99 | 84 | 93 | -6 |
| Kimbrough Amb Car Cen-Ft Meade | 77 | 89 | 87 | 10 |
| McDonald AHC-Ft. Eustis | *** | 86 | 78 | *** |
| Walter Reed AMC-Washington DC | 85 | 88 | 78 | -7 |
| Womack AMC-Ft. Bragg | *** | 84 | 89 | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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