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Enrollees with Military PCM , North Navy Claims Processing Claims Handled in a Reasonable Time |
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| 2009 | 2010 | 2011 | Trend | |
| Benchmark | 85 | 85 | 85 | 0 |
| US MHS | 84 | 85 | 85 | 1 |
| NAVY | 85 | 83 | 86 | 1 |
| NORTH | 80 | 81 | 82 | 1 |
| North Navy | 84 | 80 | 84 | 0 |
| FHCC-Formerly NHC Great Lakes | 72 | 83 | 88 | 17 |
| NBHC Little Creek | 89 | 94 | 77 | -13 |
| NBHC Navsta Sewells | 67 | 86 | 83 | 16 |
| NBHC Oceana | 83 | 90 | 86 | 3 |
| NH Camp Lejeune | 89 | 75 | 90 | 1 |
| NHC Annapolis | *** | 92 | 90 | *** |
| NHC Cherry Point | 91 | 93 | 75 | -16 |
| NHC Patuxent River | 83 | 95 | 89 | 6 |
| NHC Quantico | 67 | 72 | 80 | 13 |
| NMC Portsmouth | 86 | 79 | 76 | -10 |
| Naval Hlth Clinic New England | 79 | 77 | 91 | 12 |
| Walter Reed Natl Mil Med Cntr | 83 | 74 | 80 | -4 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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