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Enrollees with Military PCM , North Navy Claims Processing Claims Handled Correctly |
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| 2009 | 2010 | 2011 | Trend | |
| Benchmark | 87 | 87 | 87 | 0 |
| US MHS | 86 | 86 | 87 | 2 |
| NAVY | 85 | 86 | 88 | 4 |
| NORTH | 83 | 82 | 86 | 3 |
| North Navy | 85 | 85 | 88 | 3 |
| FHCC-Formerly NHC Great Lakes | 66 | 89 | 90 | 24 |
| NBHC Little Creek | 88 | 88 | 83 | -5 |
| NBHC Navsta Sewells | 71 | 87 | 78 | 7 |
| NBHC Oceana | 81 | 94 | 93 | 12 |
| NH Camp Lejeune | 88 | 74 | 97 | 9 |
| NHC Annapolis | *** | 90 | 92 | *** |
| NHC Cherry Point | 91 | 90 | 81 | -10 |
| NHC Patuxent River | 85 | 92 | 87 | 1 |
| NHC Quantico | 74 | 79 | 88 | 14 |
| NMC Portsmouth | 87 | 93 | 79 | -8 |
| Naval Hlth Clinic New England | 88 | 85 | 87 | -1 |
| Walter Reed Natl Mil Med Cntr | 84 | 83 | 88 | 3 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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