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Enrollees with Military PCM , North Air Force
2011 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 84 85 93 81 86 56 71 79 78 92 78
US MHS 73 73 88 78 86 62 54 68 71 90 81
AIR FORCE 75 70 88 78 87 64 53 66 73 90 83
NORTH 71 73 88 78 84 61 54 68 71 91 80
North Air Force 72 68 88 79 82 62 52 67 69 92 83
375th Med Grp-Scott 78 66 88 86 85 64 57 69 75 91 78
633rd Med Grp Langley-Eustis 64 65 88 68 73 59 42 60 67 92 84
66th Med Grp-Hanscom 82 77 96 82 87 63 55 75 73 90 78
779th Med Grp-Andrews 65 67 87 76 73 62 57 64 70 93 85
87th Med Grp-McGuire 82 68 92 82 83 62 53 69 71 93 79
88th Med Grp-Wright-Patterson 70 74 87 78 86 63 51 70 62 92 89
North Region-Air force 72 70 87 82 89 65 53 68 72 92 83
Source: 2011 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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