Enrollees with Civilian PCM , 2011 Composite Scores, All Regions


Enrollees with Civilian PCM , All Regions 2011 Composite Scores
	Ease of Access		Communication and Customer Service			Ratings				Prevention	Healthy Behaviors
	Getting Needed Care	Getting Care Quickly	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care	Healthy Behaviors
Trends
Benchmark	84	85	93	81	86	56	71	79	78	92	78
US MHS	83	85	91	83	89	72	71	74	76	91	79
ARMY	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******
NAVY	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******
AIR FORCE	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******
OTHER	83	85	91	83	89	72	71	74	76	91	79
NORTH	83	85	92	83	87	70	69	75	75	91	77
North Army	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******
North Navy	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******
North Air Force	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******
North Other	83	85	92	83	87	70	69	75	75	91	77
SOUTH	85	85	91	83	89	75	72	74	77	91	80
South Army	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******
South Navy	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******
South Air Force	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******
South Other	85	85	91	83	89	75	72	74	77	91	80
WEST	81	86	91	84	90	71	70	73	77	91	81
West Army	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******
West Navy	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******
West Air Force	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******	*******
West Other	81	86	91	84	90	71	70	73	77	91	81
OVERSEAS	72	83	93	82	70	60	61	75	75	84	71
Overseas Europe	75	83	88	79	63	55	59	67	75	85	76
Overseas Pacific	79	88	*******	*******	90	65	61	63	72	90	65
Overseas Latin America	65	80	95	83	71	64	62	83	76	78	70
Source: 2011 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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