Enrollees with Civilian PCM , Customer Service , All Regions


Enrollees with Civilian PCM , All Regions Customer Service 2011
	Getting Information	Courteous Customer Service
Benchmark	74	89
US MHS	77	89
ARMY	*******	*******
NAVY	*******	*******
AIR FORCE	*******	*******
OTHER	77	89
NORTH	77	90
North Army	*******	*******
North Navy	*******	*******
North Air Force	*******	*******
North Other	77	90
SOUTH	77	89
South Army	*******	*******
South Navy	*******	*******
South Air Force	*******	*******
South Other	77	89
WEST	79	90
West Army	*******	*******
West Navy	*******	*******
West Air Force	*******	*******
West Other	79	90
OVERSEAS	71	93
Overseas Europe	63	95
Overseas Pacific	*******	*******
Overseas Latin America	74	93
Source: 2011 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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