Enrollees with Civilian PCM , Customer Service , All Regions


Enrollees with Civilian PCM , All Regions Customer Service Courteous Customer Service
	2009	2010	2011	Trend
Benchmark	89	90	89	0
US MHS	93	91	89	-3
ARMY	*******	*******	*******	*******
NAVY	*******	*******	*******	*******
AIR FORCE	*******	*******	*******	*******
OTHER	93	91	89	-3
NORTH	91	88	90	-1
North Army	*******	*******	*******	*******
North Navy	*******	*******	*******	*******
North Air Force	*******	*******	*******	*******
North Other	91	88	90	-1
SOUTH	93	91	89	-4
South Army	*******	*******	*******	*******
South Navy	*******	*******	*******	*******
South Air Force	*******	*******	*******	*******
South Other	93	91	89	-4
WEST	94	94	90	-4
West Army	*******	*******	*******	*******
West Navy	*******	*******	*******	*******
West Air Force	*******	*******	*******	*******
West Other	94	94	90	-4
OVERSEAS	95	90	93	-2
Overseas Europe	95	90	95	0
Overseas Pacific	*******	83	*******	*******
Overseas Latin America	*******	*******	93	*******
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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