Enrollees with Civilian PCM , Claims Processing , All Regions


Enrollees with Civilian PCM , All Regions Claims Processing 2011
	Claims Handled in a Reasonable Time	Claims Handled Correctly
Benchmark	85	87
US MHS	88	89
ARMY	*******	*******
NAVY	*******	*******
AIR FORCE	*******	*******
OTHER	88	89
NORTH	86	88
North Army	*******	*******
North Navy	*******	*******
North Air Force	*******	*******
North Other	86	88
SOUTH	89	89
South Army	*******	*******
South Navy	*******	*******
South Air Force	*******	*******
South Other	89	89
WEST	89	91
West Army	*******	*******
West Navy	*******	*******
West Air Force	*******	*******
West Other	89	91
OVERSEAS	65	76
Overseas Europe	57	70
Overseas Pacific	83	97
Overseas Latin America	66	75
Source: 2011 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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