Enrollees with Civilian PCM , Claims Processing , All Regions


Enrollees with Civilian PCM , All Regions Claims Processing Claims Handled in a Reasonable Time
	2009	2010	2011	Trend
Benchmark	85	85	85	0
US MHS	88	88	88	0
ARMY	*******	*******	*******	*******
NAVY	*******	*******	*******	*******
AIR FORCE	*******	*******	*******	*******
OTHER	88	88	88	0
NORTH	88	87	86	-2
North Army	*******	*******	*******	*******
North Navy	*******	*******	*******	*******
North Air Force	*******	*******	*******	*******
North Other	88	87	86	-2
SOUTH	86	86	89	3
South Army	*******	*******	*******	*******
South Navy	*******	*******	*******	*******
South Air Force	*******	*******	*******	*******
South Other	86	86	89	3
WEST	90	91	89	-1
West Army	*******	*******	*******	*******
West Navy	*******	*******	*******	*******
West Air Force	*******	*******	*******	*******
West Other	90	91	89	-1
OVERSEAS	88	77	65	-24
Overseas Europe	94	76	57	-37
Overseas Pacific	86	88	83	-3
Overseas Latin America	*******	*******	66	*******
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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