Enrollees with Civilian PCM , Claims Processing , All Regions


Enrollees with Civilian PCM , All Regions Claims Processing Claims Handled Correctly
	2009	2010	2011	Trend
Benchmark	87	87	87	0
US MHS	90	89	89	-1
ARMY	*******	*******	*******	*******
NAVY	*******	*******	*******	*******
AIR FORCE	*******	*******	*******	*******
OTHER	90	89	89	-1
NORTH	90	89	88	-2
North Army	*******	*******	*******	*******
North Navy	*******	*******	*******	*******
North Air Force	*******	*******	*******	*******
North Other	90	89	88	-2
SOUTH	89	87	89	0
South Army	*******	*******	*******	*******
South Navy	*******	*******	*******	*******
South Air Force	*******	*******	*******	*******
South Other	89	87	89	0
WEST	91	91	91	0
West Army	*******	*******	*******	*******
West Navy	*******	*******	*******	*******
West Air Force	*******	*******	*******	*******
West Other	91	91	91	0
OVERSEAS	94	85	76	-17
Overseas Europe	94	84	70	-24
Overseas Pacific	100	97	97	-3
Overseas Latin America	*******	*******	75	*******
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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