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Standard/Extra Users , All Regions How Well Doctors Communicate Listens Carefully |
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| 2009 | 2010 | 2011 | Trend | |
| Benchmark | 93 | 93 | 93 | 0 |
| US MHS | 93 | 94 | 95 | 2 |
| ARMY | 94 | 92 | 93 | -1 |
| NAVY | 94 | 93 | 95 | 1 |
| AIR FORCE | 91 | 94 | 96 | 5 |
| OTHER | 93 | 94 | 95 | 2 |
| NORTH | 93 | 93 | 96 | 3 |
| North Army | 91 | 91 | 95 | 4 |
| North Navy | 97 | 92 | 96 | -1 |
| North Air Force | 86 | 96 | 96 | 11 |
| North Other | 94 | 94 | 96 | 2 |
| SOUTH | 92 | 95 | 95 | 2 |
| South Army | 96 | 90 | 92 | -4 |
| South Navy | 89 | 93 | 99 | 10 |
| South Air Force | 98 | 96 | 99 | 1 |
| South Other | 91 | 96 | 94 | 3 |
| WEST | 94 | 93 | 95 | 0 |
| West Army | 96 | 95 | 91 | -5 |
| West Navy | 96 | 95 | 89 | -7 |
| West Air Force | 91 | 91 | 91 | 0 |
| West Other | 94 | 93 | 96 | 2 |
| OVERSEAS | 94 | 91 | 92 | -2 |
| Overseas Europe | 96 | 90 | 93 | -3 |
| Overseas Pacific | 92 | 93 | 94 | 2 |
| Overseas Latin America | 93 | 91 | 90 | -3 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Purchased Care Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||