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Standard/Extra Users , All Regions Customer Service Getting Information |
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| 2009 | 2010 | 2011 | Trend | |
| Benchmark | 74 | 74 | 74 | -1 |
| US MHS | 79 | 79 | 76 | -3 |
| ARMY | 71 | 81 | 71 | 0 |
| NAVY | 77 | 81 | 69 | -8 |
| AIR FORCE | 68 | 71 | 82 | 14 |
| OTHER | 82 | 78 | 77 | -5 |
| NORTH | 78 | 75 | 77 | -1 |
| North Army | 75 | 86 | 83 | 8 |
| North Navy | 76 | 74 | 69 | -7 |
| North Air Force | 64 | 66 | *** | *** |
| North Other | 81 | 73 | 77 | -4 |
| SOUTH | 82 | 78 | 74 | -8 |
| South Army | 73 | 75 | 61 | -12 |
| South Navy | 84 | 79 | 62 | -22 |
| South Air Force | 84 | 75 | 76 | -8 |
| South Other | 84 | 79 | 77 | -6 |
| WEST | 76 | 84 | 75 | -1 |
| West Army | 67 | 82 | 55 | -12 |
| West Navy | 75 | 93 | 78 | 3 |
| West Air Force | 64 | 74 | 83 | 19 |
| West Other | 81 | 84 | 77 | -4 |
| OVERSEAS | 71 | 65 | 60 | -11 |
| Overseas Europe | 70 | 62 | 71 | 1 |
| Overseas Pacific | *** | 67 | 41 | *** |
| Overseas Latin America | 77 | 67 | 59 | -18 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Purchased Care Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||