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Standard/Extra Users , All Regions Customer Service Courteous Customer Service |
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| 2009 | 2010 | 2011 | Trend | |
| Benchmark | 89 | 90 | 89 | 0 |
| US MHS | 94 | 92 | 89 | -5 |
| ARMY | 90 | 89 | 85 | -5 |
| NAVY | 96 | 92 | 92 | -4 |
| AIR FORCE | 88 | 92 | 89 | 1 |
| OTHER | 95 | 92 | 89 | -6 |
| NORTH | 94 | 92 | 90 | -4 |
| North Army | 91 | 94 | 93 | 2 |
| North Navy | 94 | 89 | 94 | 0 |
| North Air Force | 82 | 88 | *** | *** |
| North Other | 97 | 92 | 88 | -9 |
| SOUTH | 93 | 90 | 86 | -6 |
| South Army | 88 | 79 | 81 | -7 |
| South Navy | 99 | 96 | 92 | -8 |
| South Air Force | 92 | 90 | 85 | -7 |
| South Other | 93 | 91 | 87 | -6 |
| WEST | 95 | 93 | 90 | -5 |
| West Army | 93 | 91 | 72 | -21 |
| West Navy | 98 | 95 | 89 | -9 |
| West Air Force | 95 | 100 | 91 | -3 |
| West Other | 94 | 92 | 93 | -1 |
| OVERSEAS | 90 | 89 | 83 | -7 |
| Overseas Europe | 85 | 83 | 92 | 6 |
| Overseas Pacific | *** | 89 | *** | *** |
| Overseas Latin America | 92 | 95 | 74 | -19 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Purchased Care Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||