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Standard/Extra Users , All Regions
Claims Processing
  2009 2010 2011 Trend
Benchmark 86 86 86 0
US MHS 89 89 89 0
ARMY 86 86 85 -2
NAVY 89 89 90 1
AIR FORCE 88 84 91 3
OTHER 90 90 89 -1
NORTH 88 88 89 1
North Army 84 87 86 2
North Navy 88 88 93 5
North Air Force 88 75 92 4
North Other 89 91 88 -2
SOUTH 90 89 91 0
South Army 94 87 88 -5
South Navy 90 95 83 -7
South Air Force 91 84 90 -2
South Other 89 89 92 3
WEST 90 90 88 -1
West Army 84 85 82 -2
West Navy 92 89 91 -1
West Air Force 86 93 93 7
West Other 91 91 88 -3
OVERSEAS 73 76 69 -4
Overseas Europe 70 74 63 -7
Overseas Pacific 70 76 70 1
Overseas Latin America 79 77 73 -6
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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