 |
 |
|||
|
Standard/Extra Users , All Regions Claims Processing Claims Handled Correctly |
||||
| 2009 | 2010 | 2011 | Trend | |
| Benchmark | 87 | 87 | 87 | 0 |
| US MHS | 91 | 90 | 90 | -1 |
| ARMY | 89 | 86 | 90 | 1 |
| NAVY | 93 | 92 | 90 | -3 |
| AIR FORCE | 89 | 88 | 92 | 2 |
| OTHER | 91 | 90 | 90 | -1 |
| NORTH | 91 | 89 | 89 | -2 |
| North Army | 88 | 85 | 95 | 7 |
| North Navy | 95 | 91 | 92 | -3 |
| North Air Force | 88 | 82 | 91 | 3 |
| North Other | 91 | 90 | 87 | -4 |
| SOUTH | 92 | 90 | 91 | -1 |
| South Army | 93 | 89 | 86 | -7 |
| South Navy | 92 | 97 | 85 | -7 |
| South Air Force | 95 | 88 | 90 | -5 |
| South Other | 92 | 90 | 93 | 1 |
| WEST | 90 | 92 | 91 | 1 |
| West Army | 87 | 88 | 89 | 2 |
| West Navy | 92 | 92 | 92 | 1 |
| West Air Force | 87 | 94 | 95 | 8 |
| West Other | 91 | 92 | 91 | -1 |
| OVERSEAS | 80 | 80 | 76 | -4 |
| Overseas Europe | 78 | 79 | 70 | -8 |
| Overseas Pacific | 79 | 81 | 85 | 6 |
| Overseas Latin America | 84 | 81 | 77 | -8 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
|
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Purchased Care Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||