Purchased Care Users , 2011 Composite Scores, All Regions


Purchased Care Users , All Regions 2011 Composite Scores
	Ease of Access		Communication and Customer Service			Ratings				Prevention	Healthy Behaviors
	Getting Needed Care	Getting Care Quickly	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care	Healthy Behaviors
Trends
Benchmark	84	85	93	81	86	56	71	79	78	92	78
US MHS	85	87	93	83	89	71	72	77	77	91	80
ARMY	80	90	94	77	85	69	76	83	77	91	81
NAVY	84	88	95	80	90	66	72	84	76	90	78
AIR FORCE	85	85	95	87	91	63	74	80	80	91	80
OTHER	85	86	92	83	89	71	72	76	77	91	80
NORTH	85	86	94	84	88	69	72	78	76	91	79
North Army	85	92	95	87	86	75	80	83	77	96	82
North Navy	86	88	96	81	93	67	75	83	76	91	79
North Air Force	90	87	95	*******	92	68	81	85	83	91	76
North Other	84	85	93	83	87	69	71	77	76	90	78
SOUTH	86	87	92	82	90	72	73	76	79	91	80
South Army	83	92	91	70	89	66	71	82	77	92	81
South Navy	79	91	97	77	83	65	78	90	83	94	78
South Air Force	79	89	97	81	90	66	79	82	85	96	82
South Other	86	87	92	82	90	73	73	75	78	91	80
WEST	82	87	92	84	89	70	72	76	77	90	81
West Army	71	87	93	63	83	65	76	82	82	84	78
West Navy	89	84	90	83	91	68	61	81	68	82	76
West Air Force	90	81	93	88	93	59	66	75	72	86	78
West Other	83	87	92	85	89	71	72	75	77	91	81
OVERSEAS	70	76	93	74	69	55	60	80	69	86	77
Overseas Europe	76	79	94	81	63	54	61	76	67	89	78
Overseas Pacific	69	74	95	66	73	50	60	81	72	86	79
Overseas Latin America	66	74	92	70	73	60	60	84	70	83	77
Source: 2011 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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