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Purchased Care Users , All Regions Customer Service 2011 |
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| Getting Information | Courteous Customer Service | |
| Benchmark | 74 | 89 |
| US MHS | 77 | 89 |
| ARMY | 70 | 85 |
| NAVY | 69 | 92 |
| AIR FORCE | 83 | 90 |
| OTHER | 77 | 89 |
| NORTH | 77 | 90 |
| North Army | 81 | 93 |
| North Navy | 69 | 94 |
| North Air Force | *** | *** |
| North Other | 77 | 89 |
| SOUTH | 75 | 88 |
| South Army | 60 | 81 |
| South Navy | 62 | 92 |
| South Air Force | 76 | 85 |
| South Other | 77 | 88 |
| WEST | 78 | 90 |
| West Army | 54 | 72 |
| West Navy | 77 | 89 |
| West Air Force | 85 | 92 |
| West Other | 79 | 91 |
| OVERSEAS | 62 | 86 |
| Overseas Europe | 70 | 93 |
| Overseas Pacific | 48 | 83 |
| Overseas Latin America | 62 | 78 |
| Source: 2011 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Purchased Care Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||