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Purchased Care Users , All Regions Customer Service |
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| 2009 | 2010 | 2011 | Trend | |
| Benchmark | 82 | 82 | 81 | -1 |
| US MHS | 85 | 85 | 83 | -3 |
| ARMY | 81 | 85 | 77 | -4 |
| NAVY | 87 | 87 | 80 | -7 |
| AIR FORCE | 78 | 82 | 87 | 8 |
| OTHER | 86 | 85 | 83 | -3 |
| NORTH | 85 | 83 | 84 | -2 |
| North Army | 83 | 90 | 87 | 4 |
| North Navy | 85 | 82 | 81 | -4 |
| North Air Force | 74 | 77 | *** | *** |
| North Other | 86 | 82 | 83 | -3 |
| SOUTH | 86 | 85 | 82 | -4 |
| South Army | 81 | 77 | 70 | -11 |
| South Navy | 92 | 88 | 77 | -15 |
| South Air Force | 88 | 83 | 81 | -8 |
| South Other | 85 | 85 | 82 | -3 |
| WEST | 86 | 88 | 84 | -2 |
| West Army | 81 | 87 | 63 | -18 |
| West Navy | 88 | 93 | 83 | -5 |
| West Air Force | 79 | 86 | 88 | 10 |
| West Other | 87 | 87 | 85 | -2 |
| OVERSEAS | 82 | 79 | 74 | -9 |
| Overseas Europe | 80 | 76 | 81 | 1 |
| Overseas Pacific | 81 | 79 | 66 | -15 |
| Overseas Latin America | 87 | 83 | 70 | -16 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Purchased Care Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||