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Purchased Care Users , All Regions Customer Service Getting Information |
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| 2009 | 2010 | 2011 | Trend | |
| Benchmark | 74 | 74 | 74 | -1 |
| US MHS | 78 | 78 | 77 | -1 |
| ARMY | 72 | 82 | 70 | -2 |
| NAVY | 78 | 81 | 69 | -9 |
| AIR FORCE | 68 | 71 | 83 | 15 |
| OTHER | 78 | 78 | 77 | -1 |
| NORTH | 78 | 76 | 77 | -1 |
| North Army | 75 | 87 | 81 | 7 |
| North Navy | 76 | 75 | 69 | -8 |
| North Air Force | 65 | 67 | *** | *** |
| North Other | 79 | 75 | 77 | -2 |
| SOUTH | 78 | 79 | 75 | -2 |
| South Army | 74 | 75 | 60 | -14 |
| South Navy | 85 | 80 | 62 | -23 |
| South Air Force | 85 | 77 | 76 | -9 |
| South Other | 78 | 79 | 77 | -1 |
| WEST | 77 | 82 | 78 | 0 |
| West Army | 68 | 82 | 54 | -13 |
| West Navy | 76 | 91 | 77 | 1 |
| West Air Force | 63 | 73 | 85 | 21 |
| West Other | 79 | 82 | 79 | -1 |
| OVERSEAS | 74 | 69 | 62 | -12 |
| Overseas Europe | 74 | 68 | 70 | -4 |
| Overseas Pacific | 68 | 69 | 48 | -20 |
| Overseas Latin America | 80 | 70 | 62 | -17 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Purchased Care Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||