Purchased Care Users , Customer Service , All Regions


Purchased Care Users , All Regions Customer Service Courteous Customer Service
	2009	2010	2011	Trend
Benchmark	89	90	89	0
US MHS	93	91	89	-4
ARMY	91	89	85	-6
NAVY	96	92	92	-4
AIR FORCE	89	92	90	1
OTHER	93	91	89	-4
NORTH	93	90	90	-3
North Army	91	93	93	2
North Navy	94	89	94	0
North Air Force	83	87	*******	*******
North Other	93	89	89	-4
SOUTH	93	91	88	-5
South Army	89	79	81	-7
South Navy	100	96	92	-8
South Air Force	92	89	85	-7
South Other	93	92	88	-5
WEST	94	94	90	-4
West Army	94	92	72	-22
West Navy	100	96	89	-11
West Air Force	94	100	92	-2
West Other	94	93	91	-3
OVERSEAS	91	89	86	-5
Overseas Europe	87	84	93	6
Overseas Pacific	93	89	83	-10
Overseas Latin America	94	95	78	-15
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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