Purchased Care Users , Claims Processing , All Regions


Purchased Care Users , All Regions Claims Processing 2011
	Claims Handled in a Reasonable Time	Claims Handled Correctly
Benchmark	85	87
US MHS	88	90
ARMY	80	90
NAVY	90	90
AIR FORCE	91	91
OTHER	88	89
NORTH	87	89
North Army	78	94
North Navy	94	92
North Air Force	93	91
North Other	87	88
SOUTH	90	90
South Army	92	86
South Navy	81	85
South Air Force	90	90
South Other	90	90
WEST	87	91
West Army	76	90
West Navy	90	93
West Air Force	92	95
West Other	88	91
OVERSEAS	62	76
Overseas Europe	56	70
Overseas Pacific	60	87
Overseas Latin America	70	77
Source: 2011 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Purchased Care Users Active Duty Active Duty Dependents Retirees and Dependents All Users