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Purchased Care Users , All Regions Claims Processing Claims Handled in a Reasonable Time |
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| 2009 | 2010 | 2011 | Trend | |
| Benchmark | 85 | 85 | 85 | 0 |
| US MHS | 88 | 88 | 88 | 1 |
| ARMY | 84 | 85 | 80 | -4 |
| NAVY | 85 | 87 | 90 | 6 |
| AIR FORCE | 86 | 80 | 91 | 4 |
| OTHER | 88 | 89 | 88 | 0 |
| NORTH | 87 | 87 | 87 | 0 |
| North Army | 81 | 89 | 78 | -3 |
| North Navy | 81 | 85 | 94 | 14 |
| North Air Force | 88 | 68 | 93 | 5 |
| North Other | 88 | 89 | 87 | -1 |
| SOUTH | 87 | 87 | 90 | 3 |
| South Army | 94 | 85 | 92 | -3 |
| South Navy | 89 | 92 | 81 | -7 |
| South Air Force | 88 | 80 | 90 | 2 |
| South Other | 86 | 87 | 90 | 3 |
| WEST | 89 | 90 | 87 | -2 |
| West Army | 81 | 83 | 76 | -5 |
| West Navy | 92 | 86 | 90 | -2 |
| West Air Force | 85 | 91 | 92 | 7 |
| West Other | 90 | 91 | 88 | -2 |
| OVERSEAS | 69 | 72 | 62 | -8 |
| Overseas Europe | 69 | 70 | 56 | -13 |
| Overseas Pacific | 65 | 72 | 60 | -5 |
| Overseas Latin America | 75 | 74 | 70 | -5 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Purchased Care Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||